MY CART

SHIPPING POLICY

SPAIN (MAINLAND AND BALEARIC ISLANDS)

Orders placed at shop.smokingpaper.com will be delivered by standard package to your home within 72 hours maximum anywhere on the peninsular territory after confirmation of your payment.

All deliveries to the peninsula will be made by the courier company ARA VINC.

If you are not at home at the time of delivery, the courier will leave a note with the contact details so that you can arrange another delivery time. It is compulsory to provide a contact telephone number so that the courier can contact you if you are not at the address provided.

We recommend providing a delivery address where you are reachable during working hours, not necessarily your home address. You have the option of giving different addresses when placing your order.

If you have a delivery time preference, would like to provide us with additional information about the delivery address, or any other information that would facilitate the delivery, we would appreciate your indications in the comments field of the order.

If your order contains one or more products with different availability, we will immediately send you the already available products. In a second shipment – at no cost to you – we will send you the rest of the products when they are available.

Sea cual sea el método de envío seleccionado, vamos a poner a tu disposición lo antes posible, un iWhichever your shipping option is, we will provide you with a shipment ID as soon as possible to enable you to track the online delivery of your parcel. You can check where your order is at any time on: https://www.aravinc.com/

Shipping costs include packaging, handling and postage. They may contain a fixed and a variable part based on the price or weight of your order. We recommend grouping your purchases into a single order to minimise shipping costs.

CAN I CHANGE MY DELIVERY ADDRESS AFTER I HAVE PLACED AN ORDER?

Yes, through the ARA VINC courier company website provided in your order confirmation email.

HOW CAN I TRACK MY ORDER?

Once the order has left our warehouse, we’ll send you an email with the tracking ID with which you can confirm the expected delivery date.

Please note that it can take up to 24h for the delivery and tracking information to be updated.

WHAT HAPPENS IF MY ORDER CANNOT BE DELIVERED?

In the event that an unsuccessful delivery attempt has been made, a new delivery attempt will be made the following day. The delivery person will contact you if you have registered your telephone number on the order. 

If the second delivery fails, you will be able to pick up your order at the Tipsa branch in the delivery area within 7 calendar days.